Social learning is vital in today’s workplace and brings real value to the process. It is an opportunity to share best practices, request coaching moments, learn new insights from both peers and managers. Bottom line, our social collaboration tools optimize the knowledge base of an organization’s multi-generational workforce, while offering oversight elements to ensure its conformity.
Social Collaboration Reinforces Learning
Reinforce content, answer questions that are top-of-mind, or have a real-time, mobile chat about key concepts. Active, social learning via communities or working in teams have long been vehicles by educators and academics alike to encourage knowledge. When it is social, knowledge becomes active - not static - and thus, encourages retention.
Utilizing a social media-type interface, this user-generated and user-driven tool offers its own superhighway of training and coaching specific to teams or channels, locally or globally. This solution offers indispensable relationship-mapping and account-mapping tools, which supports successful collaboration, along with all forms of customer-facing and internal content. At the same time, checks can easily be put in place to monitor interactions, conversations, inputs.
Human Resources – New Hires & Onboarding
This Social Learning solution is extremely helpful for coaching new hires and the onboarding process, as they are able to have a specific channel or silo + HR managers moderating the communications. This solution is pro-active! Turn to it and real-time chats quickly hammer out an issue, question, or need for advice and specific information. Coaching is fundamental to any learning and training process. Job performance is empowered and the onboarding process is streamlined.
Sales – Sales Enablement
Had a great client meeting with positive feedback? Found a methodology or piece of information that was especially useful? Heard about a competitor’s offering? Throughout the day, there are many pieces of critical information that could be helpful to other team members, sales leadership and product managers, but that are often forgotten, buried in other correspondences, or not relayed in a timely manner. This social solution instantly facilitates alerts to all of the right people, at the right time, in plain sight.
Drive productivity for your sales team by enabling them to sell more efficiently. Quick connects for valuable info and immediate action are made between managers and team members. More value is contributed to the firm, as the sales team is able to be more adept, more effective and more engaged with clients having immediate messaging. Such on-demand interaction and coaching also facilitates the critical cultivation of new prospects. Collaboration is essential to keep everyone on the same page, create a competitive advantage and capture efficiencies, wherever possible. This increased sales productivity boosts overall team motivation with increased ROI numbers and actual results verified.
Today’s Learning – Multi-Generational
Social Collaboration speaks to Today’s Learner, particularly the Millennial generation. It is social, tech-savvy, mobile, device agnostic and highly-responsive. It offers constant feedback and interaction. It is easy-to-use and intuitive. It empowers productivity and reinforces job performance. At the same time, this social format transcends generations, as knowledge can be informally and efficiently shared across the workplace.
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