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Careers at Scrimmage

Want to join our expanding team of professionals? We like to have fun while working hard.

Implementation Manager

Published on: 1/16/2020
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Reports to
VP Commercial Operations
Hours
This is a full time, salaried position with benefits
Location
Position is based out of Scrimmage’s Minneapolis, MN or Princeton, NJ office unless other remote arrangements are made. 60% of travel expected.
Purpose
As an Implementation Manager at Scrimmage, you will be responsible for driving implementations for a variety of projects, primarily with clients leveraging our app, or web-based platforms. These projects include custom eLearning courses, iPad, smartphone-enabled sales meetings, product launches and learning management systems. You will be involved in all aspects of implementation including planning, prioritizing, working with the client, along with Scrimmage development and creative teams to define scope, prioritize functionality, budget and execute successfully on all components.
Responsibilities and Duties

Work as a team with the services team members within the assigned team pod to a successful executions of mobile app platform implementations through managing workload and delegating tasks if needed.

Develop and proactively manage deliverables, project costs, timelines, and feasibility.

- All projects are delivered on time

- All projects are delivered under budget

- All projects are free of any client escalations and/or negative feedback

Anticipate project risks as well as customer needs or concerns and ensure projects are planned and executed in a way that exceeds client expectations.

Work with both client and technical staff to understand problems and resolve them creatively.

Keep the project team(s) focused on meeting its objectives within the agreed timeframe.

Use of proper process and documentation tools.

Communicate with customers, management, and project team in a consistent, informative, professional and organized manner at all times.

Proactively recommend products or services to clients to meet their existing and future business needs.

Contribute to the advancement of the Scrimmage suite of applications based on client feedback and creative thought.

Assist in product testing on new features as needed.

Academic Requirements

Essential - High School Diploma

Desirable - Bachelors Degree in related field or commensurate work experience

Experience

Solid knowledge of project management activities, deliverables and processes.

Strong analytical and problem-solving skills.

Ability to juggle many tasks at once.

High comfort level with detailed data.

Superior time management skills.

Take charge personality with a strong ability to build, influence, lead and motivate effective teams towards end results.

Excellent verbal and written communication skills – comfortable presenting to and working with executive level audiences is a must.

Ability to communicate effectively with both technical and non-technical audiences.

Ability to listen to a client business need and respond consultatively with an appropriate solution.

Very detail oriented and organized in all aspects of their work.

Must have a strong work ethic and passion for continuous improvement.

Effective team player who enjoys working hard and having fun; flexibility to operate in a fast-paced, growing, entrepreneurial environment.

Strong MS Excel skills.

Strong comfort level utilizing mobile technology, including iPhone / iPad.

More Career Opportunities

  • Client Services Specialist
  • Director of Client Services
  • Account Manager

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225 South 6th Street, Suite 3900
Minneapolis MN, 55402
info@wescrimmage.com
1-866-941-3388

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