Careers at Scrimmage

VP Commercial Operations

This is a full time, salaried position with benefits

Position is based out of Scrimmage’s Minneapolis, MN or Princeton, NJ office unless other remote arrangements are made. 40% travel is expected.

As the Director of Client Services at Scrimmage, you will be responsible for ensuring all implementations, for a variety of projects, are executed successfully and clients are well supported after implementation. Projects include those where our clients are leveraging our app platforms Playbook and Queue. These projects would include custom eLearning courses, iPad enabled sales meetings, product launches and learning management systems. You will be involved in all aspects of implementation management ensuring projects are well planned, prioritized, and executed within budget and delivery expectations. You are also responsible for effectively scheduling and balancing the workload across the Implementation/Projects Team to meet all client deliverables and exceed expectations.

Drive the Implementation Team to successful executions of mobile app platform implementations through managing workload and delegating tasks.

Proactively manage team to ensure individual project costs, deliverables, timelines, and feasibility expectations are met.

Work with Implementation/Projects Team to anticipate project risks as well as customer needs or concerns and provide guidance on how projects are planned and executed in a way that exceeds client expectations.

Work with both client and technical staff to understand problems and resolve them creatively.

Keep the Implementation Team focused on meeting its objectives within the agreed timeframe.

Manage individual project implementations to stay close to the process and client base, as well as assist with workload balancing or escalations.

Ensure all Implementation Team New Hire Training materials are regularly updated and lead training efforts on all Implementation New Hires.

Communicate with clients on all quarterly support reports and ensure all clients have adequate support plans in place.

Own project setup and close-out tasks as needed.

Communicate with customers, management, and project team in a consistent, informative and organized manner.

Proactively recommend products or services to clients to meet their existing and future business needs.

Contribute to the advancement of the Scrimmage suite of applications based on client feedback and creative thought.

Assist in product review and feedback sessions on new and future features as needed.

Essential - High School Diploma

Desirable - Bachelors Degree in related field or commensurate work experience

Excellent knowledge of project management activities, implementation services, deliverables and processes.

Strong analytical and problem solving skills.

Ability to juggle many tasks at once.

High comfort level with detailed data.

Superior time management skills.

Take charge personality with a strong ability to build, influence, lead and motivate effective teams towards end results.

Excellent verbal and written communication skills – comfortable presenting to and working with executive level audiences is a must.

Ability to communicate effectively with both technical and non-technical audiences.

Ability to listen to a client business need and respond consultatively with an appropriate solution. Very detail oriented and organized in all aspects of their work.

Pragmatic approach to process development and evolution.

Effective team player who enjoys working hard and having fun; flexibility to operate in a fast-paced, growing, entrepreneurial environment.

Must have a strong work ethic and passion for continuous improvement.

Strong MS Excel skills.

Strong comfort level utilizing mobile technology, including iPhone / iPad.