Careers at Scrimmage

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Client Services Specialist

Published on: 2/22/2016
Reports to
Director of Client Services
Hours
This is a full time, salaried position with benefits
Location
Minneapolis, MN
Purpose
As a Client Services Specialist at Scrimmage, you will be responsible for completing tasks associated with mobile app platform implementations. It would include content, user and configuration management within our app platform designed for the iPad and web based. Our platforms are leveraged by sales organizations for custom mobile learning courses, onboarding initiatives, device-enabled sales meetings, product launches and learning management systems. You will be responding to requests from external client resources, as well as internal resources from other Implementation Team members.
Responsibilities and Duties
  • Utilize the Scrimmage tracking system to respond to multiple requests (internal or direct from clients) on a variety of platform related tasks.
  • Prioritize requests with management as needed to ensure all tasks are completed on time and exceed client expectations.
  • Work with both client and technical staff to understand problems and resolve them creatively.
  • Ensure client project requests align with contract terms.
  • Communicate with customers, management, and project team in a consistent, informative and organized manner.
  • Contribute to the advancement of the Scrimmage suite of applications based on client feedback and creative thought.
  • Assist in product testing on new features, as needed.
  • Stay current on product features, both through company sponsored training initiatives and self-guided training.
  • Report and escalate to management, as needed.
Academic Requirements
Essential - High School Diploma
Desirable - Bachelors Degree in related field or commensurate work experience
Experience
  • Detail-oriented and organized in all aspects of work.
  • Ability to juggle many tasks at once.
  • High comfort level with detailed data.
  • Superior time management skills.
  • Strong analytical and problem solving skills.
  • Take charge personality with a drive to “get things done.”
  • Excellent verbal and written communication skills – comfortable working with a variety of people (including executive level audiences) is a must.
  • Ability to communicate effectively with both technical and non-technical audiences.
  • Effective team player who enjoys working hard and having fun; flexibility to operate in a fast-paced, growing, entrepreneurial environment.
  • Must have a strong work ethic and passion for continuous improvement.
  • Strong comfort level utilizing all mobile technology.

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