Careers at Scrimmage
Want to join our expanding team of professionals? We like to have fun while working hard.
Client Services Specialist
Director of Client Services
This is a full time, salaried position with benefits
Minneapolis, MN
As a Client Services Specialist at Scrimmage, you will be responsible
for completing tasks associated with mobile app platform
implementations. This would include content, user and configuration
management within our app platform Playbook, designed for the iPad and
our web based platform. Our platforms are leveraged by sales
organizations for custom mLearning courses, onboarding initiatives, iPad
enabled sales meetings, product launches and learning management
systems. You will be responding to requests from external client
resources as well as internal resources from other Implementation Team
Members.
- Utilize the Scrimmage tracking system to respond to multiple requests (internal or direct from clients) on a variety of Playbook related tasks.
- Prioritize requests with management as needed to ensure all tasks are completed on time and exceed client expectations.
- Work with both client and technical staff to understand problems and resolve them creatively.
- Ensure client project requests align with contract terms.
- Communicate with customers, management, and project team in a consistent, informative and organized manner.
- Contribute to the advancement of the Scrimmage suite of applications based on client feedback and creative thought.
- Assist in product testing on new features as needed.
- Stay current on product features, both through company sponsored training initiatives and self guided training
- Report and escalate to management as neededss
Essential - High School Diploma
Desirable - Bachelors Degree in related field or commensurate work experience
Desirable - Bachelors Degree in related field or commensurate work experience
- Very detail oriented and organized in all aspects of their work.
- Ability to juggle many tasks at once.
- High comfort level with detailed data.
- Superior time management skills.
- Strong analytical and problem solving skills.
- Take charge personality with a drive to “get things done.”
- Excellent verbal and written communication skills – comfortable working with a variety of people (including executive level audiences) is a must.
- Ability to communicate effectively with both technical and non-technical audiences.
- Effective team player who enjoys working hard and having fun; flexibility to operate in a fast-paced, growing, entrepreneurial environment.
- Must have a strong work ethic and passion for continuous improvement.
- Strong comfort level utilizing mobile technology, including iPhone/iPad and tablets.
Reasons to work at Scrimmage
- Competitive Pay and Benefits
- Relaxed Environment
- Bottomless Pots of Coffee
- Talented and Fun Coworkers