Careers at Scrimmage
Want to join our expanding team of professionals? We like to have fun while working hard.
Serve as the interface between Client Services and the Sales team to create long term relationships with the assigned portfolio of clients.
Understand the customer's demands, plan how to meet these demands, and generate sales for the company as a result.
Identify account growth opportunities within client base to ensure growth attainment, retain a client-account-manager relationship and track/manage these opportunities within Salesforce.com Meet targets assigned by management to achieve profitable sales volume and strategic objectives in assigned accounts.
Understand all product capabilities and services, and effectively communicate all offerings to the client by proactively recommend products or services to clients to meet their existing and future business needs.
Collaborate with clients and management to identify and deliver key metrics for product effectiveness and ROI within each account
Proactively manage project costs, deliverables, timelines, and feasibility.
Communicate with customers, management, sales team, marketing and project team in a consistent, informative and organized manner.
Report and escalate to management as needed to ensure client retention.
Anticipate project risks as well as customer needs or concerns and ensure projects are planned and executed in a way that exceeds client expectations.
Lead the services team to a successful execution of mobile app platform implementations through managing workload and delegating tasks.
Establish platform best practices to promote platform diversity and usability.
Work with both client and technical staff to understand problems and resolve them creatively.
Keep the team focused on meeting its objectives within the agreed timeframe.
Stay current on all product features, both through company sponsored training initiatives and self-guided training.
Contribute to the advancement of the Scrimmage suite of applications based on client feedback and creative thought.
Essential - High School Diploma
Desirable - Bachelors Degree in related field and commensurate work experience
Desirable – Account Management Experience
Proven Account Management skills required in order to create, maintain and enhance customer relationships.
Take charge personality with a strong ability to build, influence, lead and motivate effective teams towards end results.
Solid knowledge of project management activities, deliverables and processes.
Strong analytical and problem-solving skills.
Aptitude for sales.
Ability to juggle many tasks at once.
High comfort level with detailed data.
Superior time management skills.
Excellent listening, negotiation, verbal and written communication skills
Comfortable presenting to and working with executive level audiences is a must.
Ability to communicate effectively with both technical and non-technical audiences, including conflict management as appropriate.
Ability to listen to a client business need and respond consultatively with an appropriate solution. Very detail oriented and organized in all aspects of their work specifically in proactive project planning.
Effective team player who enjoys working hard and having fun; flexibility to operate in a fast-paced, growing, entrepreneurial environment.
Must have a strong work ethic and passion for continuous improvement.
Strong comfort level utilizing mobile technology, including iPhone / iPad.