Every organization has some form of the annual review process (we are soon to begin ours at Scrimmage) and, more often than not it is a one-way message from manager to subordinate, a formality, an "administrative" task. Rarely is it seen as "meaningful," and even less so as something "fun," or something employees look to with excitement. Some companies are making big strides to encourage continuous, open feedback and development opportunities as part of their culture...
What growth could leaders and organizations experience, when two-way communication is an expectation and an encouraged part of performance reviews, as well as daily business? Does this sound too risky, or perhaps make a leader vulnerable? On the other hand, can it create trust, shared objectives, and openness? Does it allow for voices to be heard, and more ideas to be considered?
The fact that as a leader you ask and listen, are open…and demonstrate you care – it makes a difference and can create or fortify trust.
In my experience people value having a voice, knowing they matter, and seeing their ideas can impact business in a tangible way. The fact that as a leader you ask and listen, are open…and demonstrate you care – it makes a difference and can create or fortify trust. Your people are the first ones to tell you what works, and what needs adjustment. How much more freedom do employees and companies have when we encourage speaking the unspoken? In addition, why continue to misallocate energy (and, money) towards something that may not be working, is inefficient, or is able to be modified.
PLUS, you now have so many great technology tools to assist in the conversation...tools readily available to assemble, assimilate and ascertain actionable feedback via mobile. You have surveys, polls, assessments – even a game – as a link, in the cloud, or via an app with full reporting to easily distribute across an organization.
If your company embraces technology - great, and as leaders let’s encourage open, two-way communication. You might be surprised how enlightening and helpful it is for other leaders, your people, and to the top and bottom lines of your business.